# Lufthansa Interview: Questions, Answers

> Prepare for the Lufthansa interview with this complete guide to telephone, video and personal interviews, Why Lufthansa answers, service orientation.

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## What is the Lufthansa interview?

Lufthansa interviews vary with the role and entry route. Some candidates may have a short telephone conversation; others reach a personal interview, video interview, panel or interview embedded in a selection day.

For certain entry-level routes, Lufthansa describes a telephone interview of roughly 10–15 minutes covering background, service orientation, conversational English and general suitability. That does not make it the standard format for every Lufthansa Group vacancy.

The best preparation starts with the job. Know what the role asks for, know what you wrote in the application and have specific examples ready to show how you work with customers, colleagues, pressure and feedback.

## Lufthansa interview formats compared

Interview format

Possible purpose

Telephone interview

Initial discussion of background, service orientation and English

Live video interview

Remote assessment with follow-up questions

Prerecorded video interview

Timed recorded answers without a live interviewer

Personal interview

Detailed discussion of motivation, experience and competencies

Selection-day interview

Interview combined with tests or other exercises

Panel interview

Assessment by two or more representatives

Role play

Observation of communication, service and problem-solving

Final interview

Confirmation of suitability after earlier stages

This table is a preparation framework.

Not every Lufthansa candidate completes every format.

## Where does the interview fit in the Lufthansa recruitment process?

A general Lufthansa recruitment sequence may include:

1.  selecting a suitable vacancy;
2.  creating or accessing the Career Cockpit;
3.  completing the online application;
4.  uploading the required documents;
5.  initial application screening;
6.  completing online tests where required;
7.  attending a telephone or video interview;
8.  attending a personal interview or selection day;
9.  completing assessment-centre exercises;
10.  receiving the recruitment decision.

The sequence can vary.

Some applicants may progress directly from application screening to a personal interview.

Others may first complete:

-   numerical reasoning;
-   linguistic reasoning;
-   analytical reasoning;
-   English testing;
-   workplace-situation questions.

The [Lufthansa recruitment process guide](/lufthansa/lufthansa-recruitment-process/) explains the complete application sequence.

## Who may receive a Lufthansa telephone interview?

Lufthansa’s general guidance states that telephone interviews are used for some entry-level pathways, including certain:

-   vocational-training programmes;
-   apprenticeship routes;
-   study programmes.

The purpose is to obtain information that is not fully visible in:

-   the online application;
-   uploaded documents;
-   online-test results.

The telephone interview should not be assumed for every:

-   graduate;
-   experienced professional;
-   customer-service applicant;
-   technical applicant;
-   internship candidate.

Follow the process shown for your vacancy.

## How long is the Lufthansa telephone interview?

For the entry pathways described in Lufthansa’s general FAQ, the telephone interview lasts approximately:

-   10 to 15 minutes.

This is a short conversation.

Candidates therefore need to provide:

-   direct answers;
-   concise examples;
-   clear motivation;
-   understandable English where assessed.

A short interview does not mean that preparation is unnecessary.

The interviewer may need to form an initial impression quickly.

The duration can differ for another position or Lufthansa Group company.

## What does Lufthansa assess during the telephone interview?

Possible assessment areas include:

-   previous education;
-   professional development;
-   motivation;
-   service orientation;
-   communication;
-   conversational English;
-   openness;
-   suitability for the selected pathway.

The interviewer may also clarify information from:

-   the application;
-   CV;
-   education history;
-   employment history;
-   language information.

The purpose is not normally to repeat every application field.

The interviewer may explore the meaning behind the information you submitted.

### Previous development

“Previous development” can include:

-   education;
-   vocational training;
-   university studies;
-   internships;
-   employment;
-   voluntary activities;
-   career decisions;
-   periods without employment or study.

Prepare a concise explanation of how your experience led to the current application.

### Service orientation

Service orientation is relevant to many aviation and customer-facing roles.

It can involve:

-   listening to the customer;
-   understanding the actual need;
-   communicating clearly;
-   managing expectations;
-   following procedures;
-   finding a practical solution;
-   remaining professional under pressure.

Service orientation does not mean agreeing to every request.

A strong employee balances:

-   customer needs;
-   company rules;
-   operational priorities;
-   safety;
-   fairness.

### Conversational English

Lufthansa may use part of the telephone interview to evaluate practical English.

The interviewer may assess whether you can:

-   understand a question;
-   respond without excessive delay;
-   explain your experience;
-   describe a situation;
-   use appropriate vocabulary;
-   communicate clearly.

You do not need to imitate a British or American accent.

The important areas are:

-   intelligibility;
-   comprehension;
-   grammar sufficient for communication;
-   appropriate vocabulary;
-   confidence without pretending to understand.

### Open-mindedness

Lufthansa’s general telephone-interview guidance highlights an open-minded personality.

This can be demonstrated through:

-   respectful communication;
-   willingness to learn;
-   comfort speaking with unfamiliar people;
-   adaptability;
-   interest in different perspectives;
-   constructive responses to questions.

It does not mean agreeing automatically with everything.

## How do you receive the interview invitation?

Lufthansa states that candidates receive an email explaining:

-   when the telephone interview will take place;
-   how it will be organised.

The Career Cockpit may also contain:

-   appointment information;
-   confirmation requirements;
-   further instructions;
-   updated application status.

Check:

-   email inbox;
-   spam folder;
-   Career Cockpit;
-   time zone;
-   telephone number.

Do not assume that the interviewer will call without previous communication.

## Preparing for the telephone interview

### Confirm the appointment

Check:

-   date;
-   time;
-   time zone;
-   expected duration;
-   telephone number;
-   whether you call or receive the call;
-   interview language.

### Choose a quiet location

Use a place with:

-   reliable reception;
-   no background noise;
-   no interruptions;
-   a comfortable seat;
-   access to your documents.

Avoid taking the call:

-   while driving;
-   on public transport;
-   in a café;
-   at work without privacy;
-   in an airport terminal.

### Charge the phone

Before the interview:

-   charge the battery;
-   disable unnecessary notifications;
-   test the microphone;
-   confirm reception;
-   remove call-blocking settings where relevant.

### Keep documents nearby

Prepare:

-   vacancy description;
-   submitted CV;
-   application;
-   education dates;
-   employment dates;
-   short motivation notes;
-   one or two competency examples.

Do not read complete scripted answers.

### Speak clearly

During a telephone interview, the interviewer cannot see:

-   facial expressions;
-   eye contact;
-   body language.

Your voice carries more of the communication.

Use:

-   clear pronunciation;
-   a moderate pace;
-   short pauses;
-   direct answers;
-   professional tone.

## Lufthansa live video interview

Some Lufthansa Group recruitment routes may use a live video interview.

The interview can contain the same topics as an in-person conversation, including:

-   motivation;
-   education;
-   experience;
-   customer orientation;
-   teamwork;
-   communication;
-   role understanding.

The invitation should specify:

-   platform;
-   login link;
-   time;
-   expected duration;
-   equipment requirements;
-   documents required.

Do not assume that a video interview is included unless it appears in your official communication.

### Live video interview setup

Before the interview:

-   test the platform;
-   test the webcam;
-   test the microphone;
-   check the internet connection;
-   position the camera at eye level;
-   use suitable lighting;
-   select a neutral background;
-   close unnecessary applications;
-   silence notifications.

Use the same device during the technical test and the interview where practical.

### Eye contact on video

Look primarily toward the camera while answering.

Looking continuously at your own image can make eye contact appear weak.

You can look briefly at the interviewer’s image while listening.

## Prerecorded video interview

A prerecorded interview may present questions one at a time.

The candidate may receive:

-   preparation time;
-   a fixed response time;
-   one or more recording attempts;
-   a completion deadline.

The exact rules vary by platform and vacancy.

Read the complete instructions before beginning.

### Prerecorded interview strategy

Use a simple response structure:

1.  answer the question directly;
2.  provide evidence;
3.  explain the relevance;
4.  finish clearly.

Avoid:

-   repeating the question for too long;
-   reading from a script;
-   restarting after every minor hesitation;
-   speaking faster as the timer ends.

## Lufthansa personal interview

A personal interview may take place:

-   at a Lufthansa location;
-   during a selection day;
-   after successful online testing;
-   after a telephone interview;
-   as part of an [assessment centre](/lufthansa/lufthansa-assessment-centre/).

Lufthansa states that the selection day is used to meet candidates personally.

Depending on the target position, applicants may complete:

-   a personal interview;
-   computer-based achievement tests;
-   both.

Candidates also have the opportunity to learn more about the company and position and ask questions.

## What may be discussed in a personal interview?

Possible topics include:

-   Tell us about yourself.
-   Why have you applied to Lufthansa?
-   Why did you choose this position?
-   What do you know about the role?
-   What relevant experience do you have?
-   How do you provide good service?
-   How do you work in a team?
-   How do you handle pressure?
-   How do you respond to feedback?
-   What are your strengths?
-   What are your development areas?
-   Why should we select you?
-   What are your availability and location preferences?

These are original preparation questions.

They are not confirmed official Lufthansa questions.

## Tell me about yourself

A useful answer should be concise and professionally relevant.

Use this structure:

1.  current position or situation;
2.  relevant education or experience;
3.  important strengths or development;
4.  reason for applying.

### Original answer framework

> I currently work in a customer-facing role where I regularly manage enquiries, solve practical problems and coordinate with colleagues. Before this, I completed vocational training that developed my organisational and communication skills. I am now applying because I want to use that experience in an international aviation environment and the responsibilities of this position match the way I have developed professionally.

This is an original example.

Adapt it to your real experience.

## Why Lufthansa?

“Why Lufthansa?” is a central motivation question for which candidates should prepare.

A strong answer connects:

-   the specific Lufthansa Group company;
-   the actual position;
-   the candidate’s experience;
-   the role’s responsibilities;
-   realistic professional objectives.

Do not prepare only a general answer about aviation.

### Research the exact employer

Determine whether you are applying to:

-   Deutsche Lufthansa;
-   Lufthansa Technik;
-   Lufthansa Cargo;
-   Lufthansa CityLine;
-   Lufthansa City Airlines;
-   another Group company.

Explain why that particular organisation and role interest you.

### Research the role

Understand:

-   principal responsibilities;
-   customer contact;
-   technical demands;
-   working hours;
-   location;
-   shift requirements;
-   training;
-   team environment.

### Connect the role to your evidence

For example:

-   customer-service experience;
-   technical training;
-   logistics experience;
-   language skills;
-   administrative accuracy;
-   international teamwork.

### Show realistic motivation

Recognise that airline-related work can involve:

-   shift schedules;
-   operational pressure;
-   procedures;
-   changing priorities;
-   customer difficulties;
-   teamwork;
-   continuous learning.

### Original “Why Lufthansa?” framework

> I applied because this position combines the customer-service and organisational responsibilities that I have already developed with an international operational environment. I am particularly interested in the role because it requires clear communication, reliable handling of information and cooperation across different teams. My previous experience has prepared me for those responsibilities, and I see this position as a logical next professional step rather than simply an opportunity to work for a recognised brand.

This is an original framework.

Do not memorise it word for word.

### Weak “Why Lufthansa?” answers

Weak answers may focus only on:

-   loving travel;
-   wanting discounted flights;
-   recognising the brand;
-   wanting any airport job;
-   believing the company is prestigious;
-   wanting to meet different people.

These points may be part of your interest, but they do not explain why you suit the specific position.

## Why this position?

Your answer should show that you understand:

-   what the role involves;
-   which abilities are needed;
-   how your experience is relevant;
-   what you expect to learn.

Avoid saying:

-   “I applied to many jobs.”
-   “It looked interesting.”
-   “I need work quickly.”
-   “I do not know exactly what the role involves.”

## Lufthansa service-orientation questions

Service-orientation questions may examine how you respond to:

-   dissatisfied customers;
-   delays;
-   unclear information;
-   competing requests;
-   rules that limit possible solutions;
-   customers with additional needs;
-   language barriers.

### Original service question 1

> Describe a time you helped a dissatisfied customer.

A strong answer should explain:

-   the customer’s concern;
-   how you listened;
-   what information you gathered;
-   what solution was possible;
-   how you communicated the outcome;
-   what happened next.

### Original service question 2

> What would you do if a customer requested something you were not authorised to provide?

A strong general approach would be to:

1.  listen;
2.  explain the limitation clearly;
3.  identify an authorised option;
4.  involve the appropriate colleague;
5.  provide a realistic next step.

Do not:

-   make a false promise;
-   ignore the customer;
-   blame company rules;
-   break a procedure for convenience.

### Original service question 3

> How would you handle a customer who is speaking angrily?

A suitable approach can include:

-   remaining calm;
-   avoiding personal confrontation;
-   allowing the customer to explain;
-   identifying the actual issue;
-   setting respectful boundaries;
-   offering available solutions;
-   escalating where necessary.

## Competency-based interview questions

Competency interviews ask candidates to describe previous behaviour.

The interviewer may request examples involving:

-   teamwork;
-   customer service;
-   communication;
-   pressure;
-   conflict;
-   responsibility;
-   adaptability;
-   problem-solving;
-   mistakes;
-   feedback;
-   organisation;
-   initiative.

Use genuine situations.

### STAR with reflection

A useful answer structure is:

### Situation

Explain the context briefly.

### Task

Describe your responsibility.

### Action

Explain what you personally did.

### Result

Describe the outcome.

### Reflection

Explain what you learned.

### Original teamwork example

Question:

> Describe a time you helped a team meet an important deadline.

Answer framework:

> During a busy period, our team had to complete a large number of customer files before the end of the day. One colleague was dealing with a technical issue, so I reviewed the remaining workload with the team and suggested dividing the files according to complexity. I completed the urgent cases, checked progress at agreed intervals and helped review the final entries. We completed the work on time without leaving incomplete records. I learned that early workload coordination is more effective than waiting until a delay has already developed.

This example is original.

Use your own experience.

### Original pressure example

Question:

> Describe a time you worked under pressure.

Answer framework:

> During a service disruption, several customers requested information at the same time while operational details were still changing. I first confirmed which information had been verified, then gave customers clear updates without making promises. I prioritised passengers with immediate connections and coordinated with a colleague for the remaining enquiries. The situation remained busy, but the structured approach prevented contradictory information from being provided.

This is an original example.

### Original mistake example

Question:

> Tell us about a mistake you made.

A strong answer should demonstrate:

-   ownership;
-   correction;
-   communication;
-   learning.

Avoid choosing an example in which you:

-   deny responsibility;
-   blame another person entirely;
-   conceal the mistake;
-   provide no evidence of improvement.

### Original mistake answer framework

> I entered an incorrect reference number into an internal record. I noticed the difference during my final check, corrected the entry and informed the colleague who was using the information. I then changed my checking process so that I compared reference numbers in smaller sections rather than as one complete string. I did not repeat the same error in later work.

This example is original.

### Original feedback question

> Describe a time you received difficult feedback.

A useful answer explains:

1.  what the feedback concerned;
2.  how you responded;
3.  what action you took;
4.  what improved.

Avoid saying that you have never received critical feedback.

### Teamwork questions

Possible original practice questions include:

-   Describe a time your team disagreed.
-   Tell us about a difficult colleague.
-   Describe a time you supported someone under pressure.
-   Tell us about a time you changed your opinion after listening to another person.
-   Describe a team project that did not go as planned.
-   How do you contribute when you are not the team leader?

### Conflict questions

A strong conflict example demonstrates:

-   calm communication;
-   listening;
-   focus on facts;
-   respect;
-   a practical resolution;
-   learning.

Do not present conflict as a competition that you won.

### Communication questions

Possible original questions include:

-   Describe a time you explained complex information simply.
-   Tell us about a misunderstanding you resolved.
-   How do you communicate with someone who does not understand your first explanation?
-   Describe a time you had to deliver disappointing information.
-   How do you adjust your communication for different people?

### Adaptability questions

Possible themes include:

-   changed schedule;
-   new system;
-   unfamiliar task;
-   revised instructions;
-   new team;
-   unexpected customer need.

Explain how you:

-   identified what changed;
-   learned the new requirement;
-   adjusted your priorities;
-   communicated;
-   reviewed the result.

### Organisation and prioritisation

You may be asked how you manage:

-   several deadlines;
-   customer requests;
-   administrative work;
-   unexpected tasks;
-   shift handovers.

A useful method is to consider:

1.  urgency;
2.  operational impact;
3.  safety or legal relevance;
4.  customer consequence;
5.  deadline;
6.  available support.

### Original prioritisation question

> You have an urgent system alert, a customer waiting for information, a routine report due tomorrow and an optional meeting invitation. What do you do?

A strong answer would begin by assessing and managing the urgent alert because it may have the greatest immediate consequence.

The customer should receive an acknowledgement and realistic update.

The routine report and optional meeting can normally be handled later.

The exact order depends on the role and scenario.

### Strengths

Choose strengths that are relevant and supported by evidence.

Possible examples include:

-   communication;
-   reliability;
-   customer orientation;
-   attention to detail;
-   adaptability;
-   teamwork;
-   organisation;
-   analytical thinking.

Do not provide only a list.

Explain how the strength has been demonstrated.

### Development areas

A suitable development area should be:

-   genuine;
-   manageable;
-   supported by improvement action;
-   not directly incompatible with the essential role.

A useful answer includes:

1.  the development area;
2.  when you recognised it;
3.  what you are doing;
4.  evidence of progress.

### Weak development-area answers

Avoid answers such as:

-   “I work too hard.”
-   “I care too much.”
-   “I have no weaknesses.”
-   “I am a perfectionist.”

These answers can sound rehearsed unless they describe a genuine effect and improvement plan.

## Language changes during the interview

Depending on the position, an interviewer may conduct part of the conversation in:

-   German;
-   English;
-   another required language.

Do not panic when the language changes.

Listen to the complete question.

Use clear and manageable sentences.

If you do not understand:

-   ask for the question to be repeated;
-   request clarification;
-   avoid pretending to understand.

### English interview questions

Possible original English questions include:

-   Please introduce yourself.
-   Why have you applied for this position?
-   Describe your previous customer-service experience.
-   Tell me about a difficult situation at work.
-   How do you work in a team?
-   What would you do if a customer complained?
-   What are your strengths?
-   What would you like to improve?
-   Why do you want to work for Lufthansa?

### Preparing answers in two languages

Do not translate a long memorised German script word for word.

Prepare key points in both languages:

-   education;
-   current role;
-   motivation;
-   customer-service example;
-   teamwork example;
-   availability.

Practise expressing the same idea naturally.

## Panel interview

A panel interview may involve:

-   recruitment representative;
-   department manager;
-   future supervisor;
-   specialist assessor.

Direct the answer primarily to the person who asked the question.

Maintain appropriate engagement with the rest of the panel.

Do not assume that one interviewer’s neutral expression indicates a negative result.

## Interview during a Lufthansa selection day

Lufthansa’s general selection-day guidance states that candidates may complete:

-   a personal interview;
-   computer-based achievement tests;
-   both.

The day also provides information about:

-   the company;
-   the position;
-   the selection process.

Prepare to remain professional throughout:

-   registration;
-   waiting periods;
-   company presentation;
-   breaks;
-   informal interactions.

Assessment does not necessarily begin only when the formal interview starts.

## Position-specific selection-day interviews

Some Lufthansa roles publish their own interview structure.

For example, a current Passenger Service Professional selection day is described as including:

1.  an initial personal interview;
2.  a cognitive computer test;
3.  a more detailed interview after successful testing;
4.  an additional online personality test.

This example applies only to that specific position and should not be generalised to every Lufthansa application.

Another role may use:

-   one interview;
-   English testing;
-   a group exercise;
-   role play;
-   technical questions;
-   another sequence.

Always follow the role-specific information.

## Role play during selection

Lufthansa’s general testing information states that social competencies may be evaluated through:

-   interviews;
-   role plays;
-   group discussions.

A role play may simulate an interaction with:

-   customer;
-   colleague;
-   supervisor;
-   supplier;
-   team member.

Possible assessment areas include:

-   listening;
-   empathy;
-   communication;
-   problem-solving;
-   service orientation;
-   assertiveness;
-   procedural awareness.

### Role-play method

Use the following approach:

1.  listen;
2.  clarify the issue;
3.  acknowledge the other person’s position;
4.  identify constraints;
5.  propose a realistic solution;
6.  confirm the next step.

Do not rush directly into giving instructions.

### Original customer role play

A customer is unhappy because a requested service is unavailable.

A strong general response would include:

-   acknowledging the frustration;
-   clarifying the exact need;
-   explaining the limitation without blaming others;
-   identifying available alternatives;
-   checking that the customer understands the next step.

This is an original practice scenario.

## Group discussion

Group discussions may assess:

-   communication;
-   listening;
-   teamwork;
-   influence;
-   organisation;
-   problem-solving;
-   time awareness;
-   leadership.

Strong behaviour does not mean speaking more than everyone else.

Useful behaviours include:

-   clarifying the task;
-   proposing a structure;
-   inviting other views;
-   building on useful suggestions;
-   keeping track of time;
-   summarising progress;
-   helping the group reach a conclusion.

### Common group-discussion mistakes

Avoid:

-   interrupting;
-   dominating;
-   dismissing ideas;
-   remaining silent;
-   repeating another person’s point;
-   focusing only on being noticed;
-   ignoring the time limit.

The [Lufthansa assessment centre](/lufthansa/lufthansa-assessment-centre/) guide covers role plays and group exercises in detail.

### Questions about your CV

Review every important detail in your application.

The interviewer may ask about:

-   employment dates;
-   education;
-   career changes;
-   short periods of employment;
-   unemployment gaps;
-   incomplete studies;
-   language levels;
-   technical skills;
-   responsibilities.

Do not provide a different history from the one submitted.

### Explaining an employment gap

A good answer is:

-   factual;
-   concise;
-   honest;
-   focused on relevant activity.

Possible explanations can include:

-   job search;
-   study;
-   family responsibilities;
-   travel;
-   illness;
-   relocation;
-   professional development.

Do not invent employment to remove the gap.

### Explaining a career change

Explain:

-   what you learned in the previous field;
-   why your interests changed;
-   how you investigated the new role;
-   which skills transfer;
-   why the decision is realistic.

Avoid criticising your previous profession.

### Questions about other applications

You may be applying to several positions or companies.

Answer honestly.

A strong response explains why the Lufthansa position remains specifically relevant.

Do not claim that Lufthansa is your only application if that is false.

### Questions about shift work

Aviation roles may involve:

-   early starts;
-   late finishes;
-   nights;
-   weekends;
-   holidays;
-   changing schedules.

Be honest about your availability.

Do not promise complete flexibility if you have restrictions that would prevent you from accepting the role.

### Questions about location

Be prepared to discuss:

-   relocation;
-   commuting;
-   starting date;
-   residence;
-   work rights.

Research the actual job location.

Do not assume that the role can be transferred easily to another base or city.

### Salary questions

Where salary expectations are discussed:

-   use the vacancy information;
-   research the relevant role and location;
-   answer professionally;
-   avoid inventing an exact requirement without context.

Some positions may use fixed or collectively agreed conditions.

Do not make salary the only motivation expressed during the interview.

### Questions to ask Lufthansa

Prepare one or two relevant questions that are not already answered clearly.

Possible areas include:

-   training;
-   team structure;
-   typical responsibilities;
-   next selection stage;
-   start-date process;
-   position-specific expectations.

Avoid asking:

-   for confidential test questions;
-   questions answered prominently in the vacancy;
-   only about travel benefits;
-   whether the interview went well.

## How to research Lufthansa before the interview

Research the specific employer and position.

Use:

-   official Lufthansa Group careers page;
-   live vacancy;
-   company page;
-   Career Cockpit;
-   interview invitation.

Understand:

-   what the company does;
-   what the department does;
-   the role’s responsibilities;
-   required competencies;
-   location;
-   training;
-   languages;
-   working pattern.

Do not memorise a large collection of corporate statistics.

Use a small number of relevant and current facts.

## Seven-day Lufthansa interview preparation plan

### Day 1: Review the application

Review:

-   vacancy;
-   submitted CV;
-   application answers;
-   documents;
-   interview format.

### Day 2: Prepare motivation

Prepare:

-   Tell me about yourself;
-   Why Lufthansa?;
-   Why this position?;
-   Why now?

### Day 3: Prepare service examples

Prepare genuine examples involving:

-   customer complaint;
-   difficult request;
-   communication;
-   managing expectations.

### Day 4: Prepare competency examples

Prepare examples for:

-   teamwork;
-   pressure;
-   conflict;
-   adaptability;
-   mistake;
-   feedback.

### Day 5: Practise English

Practise:

-   personal introduction;
-   motivation;
-   service example;
-   teamwork example;
-   strengths;
-   availability.

### Day 6: Complete a mock interview

Include:

-   short telephone-style answers;
-   detailed competency questions;
-   language change;
-   follow-up questions.

### Day 7: Light review

Prepare:

-   clothing;
-   route or video link;
-   phone or computer;
-   documents;
-   contact details.

## Telephone interview practice plan

Because the call may last only 10 to 15 minutes, practise concise answers.

A mock telephone interview can include:

1.  Please introduce yourself.
2.  Why did you apply?
3.  Describe your previous development.
4.  What does good service mean to you?
5.  Tell us about a customer situation.
6.  Short English-language exchange.
7.  Availability or next-step question.

## Mock interview scoring sheet

Area

Review question

Relevance

Did I answer the question asked?

Evidence

Did I provide a specific example?

Structure

Was the answer easy to follow?

Ownership

Did I explain what I personally did?

Result

Did I explain the outcome?

Reflection

Did I explain what I learned?

Motivation

Was the answer specific to the role?

Language

Was my communication clear?

Length

Was the answer concise enough?

Honesty

Was every claim accurate?

## What weakens a Lufthansa interview

The first problem is generic motivation. Wanting to travel or liking the Lufthansa brand is not enough; connect the specific role and company to your experience and the work you want to do.

The second problem is over-rehearsal. A memorised STAR answer may sound polished until the interviewer asks a follow-up question. Know the real example, not just the script.

If the interview switches language or tests conversational English, focus on clarity rather than perfect phrasing. If you do not understand a question, ask for clarification instead of guessing.

## Prepare a small set of strong examples

Have real situations covering service, teamwork, conflict, problem-solving, pressure, feedback, mistakes and adaptability. Include what you learned; the reflection often tells the interviewer more than the event itself.

## Research the exact employer and role

“Lufthansa” can refer to different Group companies and job families. Know which company recruited you, what the role actually does and where it sits in the operation.

## After the interview

The Career Cockpit or recruiter will communicate the next step, which may be another interview, a selection day, assessment-centre exercise or decision. Do not assume every candidate follows the same sequence.

## The interview is a conversation, not a recital

Prepare enough that you can think clearly under pressure, then answer the question in front of you. Specific, honest examples are more convincing than a catalogue of model answers.