We may earn a commission from some links on this page. Recommendations remain editorially independent.
What is the Lufthansa interview?
The Lufthansa interview is a position-specific selection stage used to evaluate information that cannot be determined fully from an application form or online aptitude tests.
There is no single interview format used for every Lufthansa Group applicant.
Depending on the vacancy, the process may include:
- a short telephone interview;
- a live online interview;
- a prerecorded video interview;
- an in-person personal interview;
- an interview during a selection day;
- a competency-based interview;
- a customer-service role play;
- a panel interview;
- a second or final interview.
Lufthansa currently states that telephone interviews form part of the process for certain entry opportunities, including some vocational-training and study programmes.
For these routes, the official guidance describes a telephone conversation lasting approximately 10 to 15 minutes and covering areas such as:
- previous development;
- service orientation;
- conversational English;
- general personal suitability.
Lufthansa also states that an open-minded personality and good English skills are particularly relevant during this telephone interview.
A later selection day may include:
- a personal interview;
- computer-based achievement tests;
- both an interview and tests.
The exact combination depends on the position.
Your vacancy, Career Cockpit and invitation determine the interview format that applies to you.
Lufthansa interview formats compared
| Interview format | Possible purpose |
|---|---|
| Telephone interview | Initial discussion of background, service orientation and English |
| Live video interview | Remote assessment with follow-up questions |
| Prerecorded video interview | Timed recorded answers without a live interviewer |
| Personal interview | Detailed discussion of motivation, experience and competencies |
| Selection-day interview | Interview combined with tests or other exercises |
| Panel interview | Assessment by two or more representatives |
| Role play | Observation of communication, service and problem-solving |
| Final interview | Confirmation of suitability after earlier stages |
This table is a preparation framework.
Not every Lufthansa candidate completes every format.
Where does the interview fit in the Lufthansa recruitment process?
A general Lufthansa recruitment sequence may include:
- selecting a suitable vacancy;
- creating or accessing the Career Cockpit;
- completing the online application;
- uploading the required documents;
- initial application screening;
- completing online tests where required;
- attending a telephone or video interview;
- attending a personal interview or selection day;
- completing assessment-centre exercises;
- receiving the recruitment decision.
The sequence can vary.
Some applicants may progress directly from application screening to a personal interview.
Others may first complete:
- numerical reasoning;
- linguistic reasoning;
- analytical reasoning;
- English testing;
- workplace-situation questions.
The Lufthansa recruitment process guide explains the complete application sequence.
Who may receive a Lufthansa telephone interview?
Lufthansa’s general guidance states that telephone interviews are used for some entry-level pathways, including certain:
- vocational-training programmes;
- apprenticeship routes;
- study programmes.
The purpose is to obtain information that is not fully visible in:
- the online application;
- uploaded documents;
- online-test results.
The telephone interview should not be assumed for every:
- graduate;
- experienced professional;
- customer-service applicant;
- technical applicant;
- internship candidate.
Follow the process shown for your vacancy.
How long is the Lufthansa telephone interview?
For the entry pathways described in Lufthansa’s general FAQ, the telephone interview lasts approximately:
- 10 to 15 minutes.
This is a short conversation.
Candidates therefore need to provide:
- direct answers;
- concise examples;
- clear motivation;
- understandable English where assessed.
A short interview does not mean that preparation is unnecessary.
The interviewer may need to form an initial impression quickly.
The duration can differ for another position or Lufthansa Group company.
What does Lufthansa assess during the telephone interview?
Possible assessment areas include:
- previous education;
- professional development;
- motivation;
- service orientation;
- communication;
- conversational English;
- openness;
- suitability for the selected pathway.
The interviewer may also clarify information from:
- the application;
- CV;
- education history;
- employment history;
- language information.
The purpose is not normally to repeat every application field.
The interviewer may explore the meaning behind the information you submitted.
Previous development
“Previous development” can include:
- education;
- vocational training;
- university studies;
- internships;
- employment;
- voluntary activities;
- career decisions;
- periods without employment or study.
Prepare a concise explanation of how your experience led to the current application.
Service orientation
Service orientation is relevant to many aviation and customer-facing roles.
It can involve:
- listening to the customer;
- understanding the actual need;
- communicating clearly;
- managing expectations;
- following procedures;
- finding a practical solution;
- remaining professional under pressure.
Service orientation does not mean agreeing to every request.
A strong employee balances:
- customer needs;
- company rules;
- operational priorities;
- safety;
- fairness.
Conversational English
Lufthansa may use part of the telephone interview to evaluate practical English.
The interviewer may assess whether you can:
- understand a question;
- respond without excessive delay;
- explain your experience;
- describe a situation;
- use appropriate vocabulary;
- communicate clearly.
You do not need to imitate a British or American accent.
The important areas are:
- intelligibility;
- comprehension;
- grammar sufficient for communication;
- appropriate vocabulary;
- confidence without pretending to understand.
Open-mindedness
Lufthansa’s general telephone-interview guidance highlights an open-minded personality.
This can be demonstrated through:
- respectful communication;
- willingness to learn;
- comfort speaking with unfamiliar people;
- adaptability;
- interest in different perspectives;
- constructive responses to questions.
It does not mean agreeing automatically with everything.
How do you receive the interview invitation?
Lufthansa states that candidates receive an email explaining:
- when the telephone interview will take place;
- how it will be organised.
The Career Cockpit may also contain:
- appointment information;
- confirmation requirements;
- further instructions;
- updated application status.
Check:
- email inbox;
- spam folder;
- Career Cockpit;
- time zone;
- telephone number.
Do not assume that the interviewer will call without previous communication.
Preparing for the telephone interview
Confirm the appointment
Check:
- date;
- time;
- time zone;
- expected duration;
- telephone number;
- whether you call or receive the call;
- interview language.
Choose a quiet location
Use a place with:
- reliable reception;
- no background noise;
- no interruptions;
- a comfortable seat;
- access to your documents.
Avoid taking the call:
- while driving;
- on public transport;
- in a café;
- at work without privacy;
- in an airport terminal.
Charge the phone
Before the interview:
- charge the battery;
- disable unnecessary notifications;
- test the microphone;
- confirm reception;
- remove call-blocking settings where relevant.
Keep documents nearby
Prepare:
- vacancy description;
- submitted CV;
- application;
- education dates;
- employment dates;
- short motivation notes;
- one or two competency examples.
Do not read complete scripted answers.
Speak clearly
During a telephone interview, the interviewer cannot see:
- facial expressions;
- eye contact;
- body language.
Your voice carries more of the communication.
Use:
- clear pronunciation;
- a moderate pace;
- short pauses;
- direct answers;
- professional tone.
Lufthansa live video interview
Some Lufthansa Group recruitment routes may use a live video interview.
The interview can contain the same topics as an in-person conversation, including:
- motivation;
- education;
- experience;
- customer orientation;
- teamwork;
- communication;
- role understanding.
The invitation should specify:
- platform;
- login link;
- time;
- expected duration;
- equipment requirements;
- documents required.
Do not assume that a video interview is included unless it appears in your official communication.
Live video interview setup
Before the interview:
- test the platform;
- test the webcam;
- test the microphone;
- check the internet connection;
- position the camera at eye level;
- use suitable lighting;
- select a neutral background;
- close unnecessary applications;
- silence notifications.
Use the same device during the technical test and the interview where practical.
Eye contact on video
Look primarily toward the camera while answering.
Looking continuously at your own image can make eye contact appear weak.
You can look briefly at the interviewer’s image while listening.
Prerecorded video interview
A prerecorded interview may present questions one at a time.
The candidate may receive:
- preparation time;
- a fixed response time;
- one or more recording attempts;
- a completion deadline.
The exact rules vary by platform and vacancy.
Read the complete instructions before beginning.
Prerecorded interview strategy
Use a simple response structure:
- answer the question directly;
- provide evidence;
- explain the relevance;
- finish clearly.
Avoid:
- repeating the question for too long;
- reading from a script;
- restarting after every minor hesitation;
- speaking faster as the timer ends.
Lufthansa personal interview
A personal interview may take place:
- at a Lufthansa location;
- during a selection day;
- after successful online testing;
- after a telephone interview;
- as part of an assessment centre.
Lufthansa states that the selection day is used to meet candidates personally.
Depending on the target position, applicants may complete:
- a personal interview;
- computer-based achievement tests;
- both.
Candidates also have the opportunity to learn more about the company and position and ask questions.
What may be discussed in a personal interview?
Possible topics include:
- Tell us about yourself.
- Why have you applied to Lufthansa?
- Why did you choose this position?
- What do you know about the role?
- What relevant experience do you have?
- How do you provide good service?
- How do you work in a team?
- How do you handle pressure?
- How do you respond to feedback?
- What are your strengths?
- What are your development areas?
- Why should we select you?
- What are your availability and location preferences?
These are original preparation questions.
They are not confirmed official Lufthansa questions.
Tell me about yourself
A useful answer should be concise and professionally relevant.
Use this structure:
- current position or situation;
- relevant education or experience;
- important strengths or development;
- reason for applying.
Original answer framework
I currently work in a customer-facing role where I regularly manage enquiries, solve practical problems and coordinate with colleagues. Before this, I completed vocational training that developed my organisational and communication skills. I am now applying because I want to use that experience in an international aviation environment and the responsibilities of this position match the way I have developed professionally.
This is an original example.
Adapt it to your real experience.
Why Lufthansa?
“Why Lufthansa?” is a central motivation question for which candidates should prepare.
A strong answer connects:
- the specific Lufthansa Group company;
- the actual position;
- the candidate’s experience;
- the role’s responsibilities;
- realistic professional objectives.
Do not prepare only a general answer about aviation.
Research the exact employer
Determine whether you are applying to:
- Deutsche Lufthansa;
- Lufthansa Technik;
- Lufthansa Cargo;
- Lufthansa CityLine;
- Lufthansa City Airlines;
- another Group company.
Explain why that particular organisation and role interest you.
Research the role
Understand:
- principal responsibilities;
- customer contact;
- technical demands;
- working hours;
- location;
- shift requirements;
- training;
- team environment.
Connect the role to your evidence
For example:
- customer-service experience;
- technical training;
- logistics experience;
- language skills;
- administrative accuracy;
- international teamwork.
Show realistic motivation
Recognise that airline-related work can involve:
- shift schedules;
- operational pressure;
- procedures;
- changing priorities;
- customer difficulties;
- teamwork;
- continuous learning.
Original “Why Lufthansa?” framework
I applied because this position combines the customer-service and organisational responsibilities that I have already developed with an international operational environment. I am particularly interested in the role because it requires clear communication, reliable handling of information and cooperation across different teams. My previous experience has prepared me for those responsibilities, and I see this position as a logical next professional step rather than simply an opportunity to work for a recognised brand.
This is an original framework.
Do not memorise it word for word.
Weak “Why Lufthansa?” answers
Weak answers may focus only on:
- loving travel;
- wanting discounted flights;
- recognising the brand;
- wanting any airport job;
- believing the company is prestigious;
- wanting to meet different people.
These points may be part of your interest, but they do not explain why you suit the specific position.
Why this position?
Your answer should show that you understand:
- what the role involves;
- which abilities are needed;
- how your experience is relevant;
- what you expect to learn.
Avoid saying:
- “I applied to many jobs.”
- “It looked interesting.”
- “I need work quickly.”
- “I do not know exactly what the role involves.”
Lufthansa service-orientation questions
Service-orientation questions may examine how you respond to:
- dissatisfied customers;
- delays;
- unclear information;
- competing requests;
- rules that limit possible solutions;
- customers with additional needs;
- language barriers.
Original service question 1
Describe a time you helped a dissatisfied customer.
A strong answer should explain:
- the customer’s concern;
- how you listened;
- what information you gathered;
- what solution was possible;
- how you communicated the outcome;
- what happened next.
Original service question 2
What would you do if a customer requested something you were not authorised to provide?
A strong general approach would be to:
- listen;
- explain the limitation clearly;
- identify an authorised option;
- involve the appropriate colleague;
- provide a realistic next step.
Do not:
- make a false promise;
- ignore the customer;
- blame company rules;
- break a procedure for convenience.
Original service question 3
How would you handle a customer who is speaking angrily?
A suitable approach can include:
- remaining calm;
- avoiding personal confrontation;
- allowing the customer to explain;
- identifying the actual issue;
- setting respectful boundaries;
- offering available solutions;
- escalating where necessary.
Competency-based interview questions
Competency interviews ask candidates to describe previous behaviour.
The interviewer may request examples involving:
- teamwork;
- customer service;
- communication;
- pressure;
- conflict;
- responsibility;
- adaptability;
- problem-solving;
- mistakes;
- feedback;
- organisation;
- initiative.
Use genuine situations.
STAR with reflection
A useful answer structure is:
Situation
Explain the context briefly.
Task
Describe your responsibility.
Action
Explain what you personally did.
Result
Describe the outcome.
Reflection
Explain what you learned.
Original teamwork example
Question:
Describe a time you helped a team meet an important deadline.
Answer framework:
During a busy period, our team had to complete a large number of customer files before the end of the day. One colleague was dealing with a technical issue, so I reviewed the remaining workload with the team and suggested dividing the files according to complexity. I completed the urgent cases, checked progress at agreed intervals and helped review the final entries. We completed the work on time without leaving incomplete records. I learned that early workload coordination is more effective than waiting until a delay has already developed.
This example is original.
Use your own experience.
Original pressure example
Question:
Describe a time you worked under pressure.
Answer framework:
During a service disruption, several customers requested information at the same time while operational details were still changing. I first confirmed which information had been verified, then gave customers clear updates without making promises. I prioritised passengers with immediate connections and coordinated with a colleague for the remaining enquiries. The situation remained busy, but the structured approach prevented contradictory information from being provided.
This is an original example.
Original mistake example
Question:
Tell us about a mistake you made.
A strong answer should demonstrate:
- ownership;
- correction;
- communication;
- learning.
Avoid choosing an example in which you:
- deny responsibility;
- blame another person entirely;
- conceal the mistake;
- provide no evidence of improvement.
Original mistake answer framework
I entered an incorrect reference number into an internal record. I noticed the difference during my final check, corrected the entry and informed the colleague who was using the information. I then changed my checking process so that I compared reference numbers in smaller sections rather than as one complete string. I did not repeat the same error in later work.
This example is original.
Original feedback question
Describe a time you received difficult feedback.
A useful answer explains:
- what the feedback concerned;
- how you responded;
- what action you took;
- what improved.
Avoid saying that you have never received critical feedback.
Teamwork questions
Possible original practice questions include:
- Describe a time your team disagreed.
- Tell us about a difficult colleague.
- Describe a time you supported someone under pressure.
- Tell us about a time you changed your opinion after listening to another person.
- Describe a team project that did not go as planned.
- How do you contribute when you are not the team leader?
Conflict questions
A strong conflict example demonstrates:
- calm communication;
- listening;
- focus on facts;
- respect;
- a practical resolution;
- learning.
Do not present conflict as a competition that you won.
Communication questions
Possible original questions include:
- Describe a time you explained complex information simply.
- Tell us about a misunderstanding you resolved.
- How do you communicate with someone who does not understand your first explanation?
- Describe a time you had to deliver disappointing information.
- How do you adjust your communication for different people?
Adaptability questions
Possible themes include:
- changed schedule;
- new system;
- unfamiliar task;
- revised instructions;
- new team;
- unexpected customer need.
Explain how you:
- identified what changed;
- learned the new requirement;
- adjusted your priorities;
- communicated;
- reviewed the result.
Organisation and prioritisation
You may be asked how you manage:
- several deadlines;
- customer requests;
- administrative work;
- unexpected tasks;
- shift handovers.
A useful method is to consider:
- urgency;
- operational impact;
- safety or legal relevance;
- customer consequence;
- deadline;
- available support.
Original prioritisation question
You have an urgent system alert, a customer waiting for information, a routine report due tomorrow and an optional meeting invitation. What do you do?
A strong answer would begin by assessing and managing the urgent alert because it may have the greatest immediate consequence.
The customer should receive an acknowledgement and realistic update.
The routine report and optional meeting can normally be handled later.
The exact order depends on the role and scenario.
Strengths
Choose strengths that are relevant and supported by evidence.
Possible examples include:
- communication;
- reliability;
- customer orientation;
- attention to detail;
- adaptability;
- teamwork;
- organisation;
- analytical thinking.
Do not provide only a list.
Explain how the strength has been demonstrated.
Development areas
A suitable development area should be:
- genuine;
- manageable;
- supported by improvement action;
- not directly incompatible with the essential role.
A useful answer includes:
- the development area;
- when you recognised it;
- what you are doing;
- evidence of progress.
Weak development-area answers
Avoid answers such as:
- “I work too hard.”
- “I care too much.”
- “I have no weaknesses.”
- “I am a perfectionist.”
These answers can sound rehearsed unless they describe a genuine effect and improvement plan.
Language changes during the interview
Depending on the position, an interviewer may conduct part of the conversation in:
- German;
- English;
- another required language.
Do not panic when the language changes.
Listen to the complete question.
Use clear and manageable sentences.
If you do not understand:
- ask for the question to be repeated;
- request clarification;
- avoid pretending to understand.
English interview questions
Possible original English questions include:
- Please introduce yourself.
- Why have you applied for this position?
- Describe your previous customer-service experience.
- Tell me about a difficult situation at work.
- How do you work in a team?
- What would you do if a customer complained?
- What are your strengths?
- What would you like to improve?
- Why do you want to work for Lufthansa?
Preparing answers in two languages
Do not translate a long memorised German script word for word.
Prepare key points in both languages:
- education;
- current role;
- motivation;
- customer-service example;
- teamwork example;
- availability.
Practise expressing the same idea naturally.
Panel interview
A panel interview may involve:
- recruitment representative;
- department manager;
- future supervisor;
- specialist assessor.
Direct the answer primarily to the person who asked the question.
Maintain appropriate engagement with the rest of the panel.
Do not assume that one interviewer’s neutral expression indicates a negative result.
Interview during a Lufthansa selection day
Lufthansa’s general selection-day guidance states that candidates may complete:
- a personal interview;
- computer-based achievement tests;
- both.
The day also provides information about:
- the company;
- the position;
- the selection process.
Prepare to remain professional throughout:
- registration;
- waiting periods;
- company presentation;
- breaks;
- informal interactions.
Assessment does not necessarily begin only when the formal interview starts.
Position-specific selection-day interviews
Some Lufthansa roles publish their own interview structure.
For example, a current Passenger Service Professional selection day is described as including:
- an initial personal interview;
- a cognitive computer test;
- a more detailed interview after successful testing;
- an additional online personality test.
This example applies only to that specific position and should not be generalised to every Lufthansa application.
Another role may use:
- one interview;
- English testing;
- a group exercise;
- role play;
- technical questions;
- another sequence.
Always follow the role-specific information.
Role play during selection
Lufthansa’s general testing information states that social competencies may be evaluated through:
- interviews;
- role plays;
- group discussions.
A role play may simulate an interaction with:
- customer;
- colleague;
- supervisor;
- supplier;
- team member.
Possible assessment areas include:
- listening;
- empathy;
- communication;
- problem-solving;
- service orientation;
- assertiveness;
- procedural awareness.
Role-play method
Use the following approach:
- listen;
- clarify the issue;
- acknowledge the other person’s position;
- identify constraints;
- propose a realistic solution;
- confirm the next step.
Do not rush directly into giving instructions.
Original customer role play
A customer is unhappy because a requested service is unavailable.
A strong general response would include:
- acknowledging the frustration;
- clarifying the exact need;
- explaining the limitation without blaming others;
- identifying available alternatives;
- checking that the customer understands the next step.
This is an original practice scenario.
Group discussion
Group discussions may assess:
- communication;
- listening;
- teamwork;
- influence;
- organisation;
- problem-solving;
- time awareness;
- leadership.
Strong behaviour does not mean speaking more than everyone else.
Useful behaviours include:
- clarifying the task;
- proposing a structure;
- inviting other views;
- building on useful suggestions;
- keeping track of time;
- summarising progress;
- helping the group reach a conclusion.
Common group-discussion mistakes
Avoid:
- interrupting;
- dominating;
- dismissing ideas;
- remaining silent;
- repeating another person’s point;
- focusing only on being noticed;
- ignoring the time limit.
The Lufthansa assessment centre guide covers role plays and group exercises in detail.
Questions about your CV
Review every important detail in your application.
The interviewer may ask about:
- employment dates;
- education;
- career changes;
- short periods of employment;
- unemployment gaps;
- incomplete studies;
- language levels;
- technical skills;
- responsibilities.
Do not provide a different history from the one submitted.
Explaining an employment gap
A good answer is:
- factual;
- concise;
- honest;
- focused on relevant activity.
Possible explanations can include:
- job search;
- study;
- family responsibilities;
- travel;
- illness;
- relocation;
- professional development.
Do not invent employment to remove the gap.
Explaining a career change
Explain:
- what you learned in the previous field;
- why your interests changed;
- how you investigated the new role;
- which skills transfer;
- why the decision is realistic.
Avoid criticising your previous profession.
Questions about other applications
You may be applying to several positions or companies.
Answer honestly.
A strong response explains why the Lufthansa position remains specifically relevant.
Do not claim that Lufthansa is your only application if that is false.
Questions about shift work
Aviation roles may involve:
- early starts;
- late finishes;
- nights;
- weekends;
- holidays;
- changing schedules.
Be honest about your availability.
Do not promise complete flexibility if you have restrictions that would prevent you from accepting the role.
Questions about location
Be prepared to discuss:
- relocation;
- commuting;
- starting date;
- residence;
- work rights.
Research the actual job location.
Do not assume that the role can be transferred easily to another base or city.
Salary questions
Where salary expectations are discussed:
- use the vacancy information;
- research the relevant role and location;
- answer professionally;
- avoid inventing an exact requirement without context.
Some positions may use fixed or collectively agreed conditions.
Do not make salary the only motivation expressed during the interview.
Questions to ask Lufthansa
Prepare one or two relevant questions that are not already answered clearly.
Possible areas include:
- training;
- team structure;
- typical responsibilities;
- next selection stage;
- start-date process;
- position-specific expectations.
Avoid asking:
- for confidential test questions;
- questions answered prominently in the vacancy;
- only about travel benefits;
- whether the interview went well.
How to research Lufthansa before the interview
Research the specific employer and position.
Use:
- official Lufthansa Group careers page;
- live vacancy;
- company page;
- Career Cockpit;
- interview invitation.
Understand:
- what the company does;
- what the department does;
- the role’s responsibilities;
- required competencies;
- location;
- training;
- languages;
- working pattern.
Do not memorise a large collection of corporate statistics.
Use a small number of relevant and current facts.
Seven-day Lufthansa interview preparation plan
Lufthansa preparation resource: Practise Lufthansa interview and assessment exercises with JobTestPrep.
Affiliate disclosure: We may receive a commission if you purchase through this link, at no additional cost to you.
Day 1: Review the application
Review:
- vacancy;
- submitted CV;
- application answers;
- documents;
- interview format.
Day 2: Prepare motivation
Prepare:
- Tell me about yourself;
- Why Lufthansa?;
- Why this position?;
- Why now?
Day 3: Prepare service examples
Prepare genuine examples involving:
- customer complaint;
- difficult request;
- communication;
- managing expectations.
Day 4: Prepare competency examples
Prepare examples for:
- teamwork;
- pressure;
- conflict;
- adaptability;
- mistake;
- feedback.
Day 5: Practise English
Practise:
- personal introduction;
- motivation;
- service example;
- teamwork example;
- strengths;
- availability.
Day 6: Complete a mock interview
Include:
- short telephone-style answers;
- detailed competency questions;
- language change;
- follow-up questions.
Day 7: Light review
Prepare:
- clothing;
- route or video link;
- phone or computer;
- documents;
- contact details.
Telephone interview practice plan
Because the call may last only 10 to 15 minutes, practise concise answers.
A mock telephone interview can include:
- Please introduce yourself.
- Why did you apply?
- Describe your previous development.
- What does good service mean to you?
- Tell us about a customer situation.
- Short English-language exchange.
- Availability or next-step question.
Mock interview scoring sheet
| Area | Review question |
|---|---|
| Relevance | Did I answer the question asked? |
| Evidence | Did I provide a specific example? |
| Structure | Was the answer easy to follow? |
| Ownership | Did I explain what I personally did? |
| Result | Did I explain the outcome? |
| Reflection | Did I explain what I learned? |
| Motivation | Was the answer specific to the role? |
| Language | Was my communication clear? |
| Length | Was the answer concise enough? |
| Honesty | Was every claim accurate? |
Common Lufthansa interview mistakes
Preparing for Lufthansa instead of the position
Research the exact company, department and role.
Memorising complete scripts
Scripts can sound artificial and fail under follow-up questions.
Prepare key points and genuine evidence.
Giving generic motivation
Explain why the specific position matches your experience.
Focusing only on travel
Travel interest is not enough to demonstrate suitability.
Speaking for too long
Short interviews require concise answers.
Answering too briefly
One-word answers provide little evidence.
Not preparing for English
The telephone interview may include conversational English for certain entry routes.
Overstating language ability
The stated level may be tested directly.
Providing hypothetical examples instead of real evidence
Use genuine experiences when asked about past behaviour.
Blaming customers or colleagues
Describe difficult situations professionally.
Claiming to have no weaknesses
This can suggest poor self-awareness.
Hiding mistakes
Show responsibility and learning.
Treating service as automatic agreement
Good service must remain consistent with procedures and realistic options.
Interrupting the interviewer
Listen to the complete question.
Pretending to understand
Ask for clarification where necessary.
Ignoring the Career Cockpit
Interview details and updates may appear there.
Treating a neutral interviewer as negative
Interviewers may maintain a consistent professional style.
Asking only about benefits
Prepare questions relevant to the work and training.
Ethical interview preparation
Ethical preparation includes:
- researching the role;
- reviewing your application;
- preparing genuine examples;
- practising in German or English;
- completing mock interviews;
- improving answer structure;
- testing your equipment.
Do not:
- use leaked interview questions;
- present another person’s experience as your own;
- invent customer-service examples;
- exaggerate language ability;
- receive live assistance during a video interview;
- read hidden scripted answers;
- misrepresent qualifications;
- provide false employment information.
Practise communication and evidence, not confidential content.
What happens after the Lufthansa interview?
Possible next steps include:
- online aptitude testing;
- selection-day invitation;
- assessment centre;
- second interview;
- additional document request;
- recruitment decision.
Lufthansa states that the timing of later aptitude-test appointments can depend on:
- the number of positions available;
- number of applicants;
- candidate response times.
Candidates are informed by email when new information becomes available.
Monitor:
- email;
- spam folder;
- Career Cockpit.
Will Lufthansa provide interview feedback?
Lufthansa’s general application guidance states that refusal reasons or interview feedback are not provided by telephone for data-security reasons.
A separate feedback appointment may be required where such a process is available.
The applicable policy can depend on the position and current recruitment route.
Follow the communication attached to your result.
What to wear
Follow the instructions for the specific role.
For certain Lufthansa selection days, official role-specific information recommends:
- classic business clothing;
- business casual.
The main objective is to appear:
- professional;
- clean;
- appropriate to the position;
- comfortable enough to complete the day’s exercises.
A role-specific invitation takes priority over general advice.
Travel and interview logistics
Invited candidates may receive information concerning:
- directions;
- travel;
- reimbursement rules;
- arrival time;
- required documents.
Lufthansa’s general directions FAQ states that these details are provided by the inviting division.
Accommodation is not generally provided automatically for assessment-centre attendance, although individual circumstances may be discussed with the contact person.
Do not book non-refundable travel before reviewing the official instructions.
What to verify officially
Before the interview, verify:
- the exact Lufthansa Group company;
- job title;
- interview format;
- date;
- time;
- time zone;
- telephone number;
- video platform;
- location;
- expected duration;
- interview language;
- whether English will be assessed;
- whether a role play is included;
- whether a group discussion is included;
- whether computer tests occur the same day;
- required identification;
- required documents;
- dress instructions;
- travel rules;
- contact details;
- next recruitment stage;
- result timetable.
Use the following as primary sources:
- the official Lufthansa telephone-interview FAQ;
- the official Lufthansa application-procedure FAQ;
- the official Lufthansa Group careers website;
- the live vacancy;
- your Career Cockpit;
- your interview invitation;
- recruiter communication.
Current official instructions always take priority over this independent guide.
For structured interview and selection-day practice, you can also review the JobTestPrep Lufthansa assessment preparation package.
Affiliate disclosure: We may receive a commission if you purchase through this link, at no additional cost to you.
Bottom line
The Lufthansa interview depends on the position and entry route.
Possible formats include:
- telephone interview;
- video interview;
- personal interview;
- selection-day interview;
- panel interview;
- role play;
- group discussion.
For certain entry-level pathways, Lufthansa currently describes a telephone interview lasting approximately 10 to 15 minutes.
The conversation may cover:
- previous development;
- service orientation;
- conversational English;
- personal suitability.
Later personal interviews may explore:
- motivation;
- experience;
- teamwork;
- customer service;
- communication;
- pressure;
- adaptability;
- mistakes;
- feedback;
- understanding of the role.
Prepare by:
- reviewing the exact vacancy;
- knowing your application;
- developing a specific Why Lufthansa? answer;
- preparing genuine competency examples;
- practising concise telephone answers;
- preparing for English where relevant;
- testing your equipment;
- following the official invitation.
Do not memorise reported interview scripts.
A strong candidate can explain their experience clearly, demonstrate service orientation, respond professionally and connect their genuine qualifications to the specific role.