What is the Lufthansa assessment?

The Lufthansa assessment is the selection process used to evaluate candidates applying for particular jobs, training programmes and entry routes within Lufthansa or the wider Lufthansa Group.

There is no single Lufthansa test battery used for every position.

The process can differ according to:

  • the Lufthansa Group company;
  • the role;
  • the country;
  • the entry level;
  • the required qualifications;
  • the amount of customer contact;
  • the technical or numerical demands of the position;
  • the recruitment campaign.

Depending on the vacancy, the Lufthansa recruitment process may include:

  1. searching for a suitable vacancy;
  2. creating or accessing a Career Cockpit account;
  3. submitting an online application;
  4. uploading the required documents;
  5. qualification and application screening;
  6. one or more online tests;
  7. a telephone or video interview;
  8. a personal interview;
  9. a selection day;
  10. additional computer-based tests;
  11. a role play;
  12. a group discussion;
  13. a case study or presentation;
  14. a final decision and pre-employment checks.

Not every candidate completes every stage.

Some applications may not require any online test.

Other applications may include several tests selected specifically for the requirements of the position.

The complete process is explained in the Lufthansa recruitment process guide.

The official vacancy, Career Cockpit status, assessment invitation and recruiter communications always take priority over independent preparation guides.

Which Lufthansa jobs may use an assessment?

Lufthansa Group recruitment covers many different occupational areas.

Possible applicants can include candidates for:

  • apprenticeships;
  • dual-study programmes;
  • internships;
  • graduate positions;
  • customer-service roles;
  • passenger-service roles;
  • commercial and administrative positions;
  • information-technology positions;
  • engineering and maintenance roles;
  • logistics roles;
  • operational positions;
  • cabin-crew positions;
  • other airline and aviation-support roles.

A numerical test may be relevant for a position requiring frequent work with figures.

A work-situation exercise may be more relevant when customer contact, service or professional judgement is central to the role.

An English test may be used when the position requires practical English communication.

Technical roles may involve role-specific knowledge or additional professional requirements.

Do not assume that the process used for one Lufthansa Group job will apply to another.

Lufthansa assessment overview

Recruitment stage What may happen
Vacancy selection Candidate compares qualifications with the live job requirements
Online application Personal, educational and professional information is submitted
Document upload CV, certificates and other requested documents are provided
Initial screening Recruiters compare the application with the position requirements
Online assessment One or more job-relevant ability tests may be assigned
Telephone or video interview Motivation, experience, service orientation or English may be explored
Selection day Personal interview and/or computer-based tests may be used
Assessment centre Group discussion, role play, case study or presentation may be included
Decision Candidate receives the result and any next-step instructions

This table is a general model.

The sequence and content can vary.

Lufthansa Group and position-specific recruitment

The name “Lufthansa assessment” is often used broadly.

However, an applicant may actually be applying to a particular company or division within the Lufthansa Group.

The vacancy may belong to:

  • Deutsche Lufthansa;
  • Lufthansa CityLine;
  • Lufthansa City Airlines;
  • Lufthansa Technik;
  • Lufthansa Cargo;
  • another Lufthansa Group company.

Recruitment conditions can differ between these organisations.

Before preparing, identify:

  • the complete company name;
  • the exact job title;
  • the location;
  • the employment type;
  • the required language;
  • the application deadline;
  • the assessment stages stated in the invitation.

Do not prepare only from the Lufthansa brand name.

Prepare for the specific position.

Stage 1: Finding the correct Lufthansa vacancy

The recruitment process begins with an active job advertisement.

Review the complete vacancy rather than focusing only on the title.

Check:

  • employer;
  • department;
  • location;
  • duties;
  • required education;
  • required experience;
  • technical skills;
  • language requirements;
  • shift or travel requirements;
  • work-right conditions;
  • required documents;
  • application deadline.

A job that appears similar to another Lufthansa role may use different requirements and selection stages.

Can you apply for several Lufthansa jobs?

Lufthansa Group’s general careers information allows candidates to apply to several open positions at the same time.

Each application is considered separately.

Information entered for one active application may be available for use or modification in another application.

Applying to several positions does not mean that one application will automatically receive priority.

Choose positions that genuinely match your:

  • qualifications;
  • experience;
  • language skills;
  • availability;
  • professional interests.

Submitting many unsuitable applications is not a substitute for meeting the requirements.

The Career Cockpit

Lufthansa Group uses a Career Cockpit through which applicants may manage recruitment activities.

Depending on the application, the Career Cockpit can show:

  • active applications;
  • application status;
  • missing information;
  • requests for additional documents;
  • online-test invitations;
  • interview information;
  • selection appointments;
  • messages;
  • next actions.

Candidates should check the Career Cockpit regularly.

An application may require further action even after the main form has been completed.

For example, the status may indicate that the application has been submitted but still requires:

  • additional information;
  • missing documents;
  • completion of online tests;
  • another candidate action.

Stage 2: Online application

The application form may request:

  • personal information;
  • contact details;
  • education;
  • qualifications;
  • employment history;
  • language skills;
  • technical skills;
  • availability;
  • work rights;
  • responses to job-specific questions.

Mandatory fields are normally marked in the application system.

Complete the information accurately.

The application, CV and supporting documents should remain consistent.

Application documents

The required attachments depend on the position.

Possible documents include:

  • CV;
  • school-leaving certificate;
  • academic transcripts;
  • vocational certificates;
  • university certificates;
  • employment references;
  • language certificates;
  • role-specific qualifications;
  • work-right documents.

Upload only the documents requested.

Each file should be:

  • readable;
  • complete;
  • correctly oriented;
  • current;
  • in an accepted format;
  • below the applicable file-size limit.

CV preparation

A Lufthansa application CV should normally present relevant information clearly.

Possible sections include:

  • contact details;
  • professional summary;
  • employment history;
  • education;
  • vocational training;
  • technical skills;
  • language skills;
  • relevant certifications;
  • additional responsibilities.

Use reverse chronological order where appropriate.

Ensure that:

  • dates are accurate;
  • job titles are correct;
  • employment gaps can be explained;
  • qualifications match the uploaded evidence;
  • language levels are described honestly;
  • responsibilities are not exaggerated.

Motivation letter

A motivation or cover letter may be requested for some positions.

Where required, it should explain:

  • why you are applying;
  • why the particular position interests you;
  • how your experience matches the requirements;
  • what evidence supports your suitability;
  • why the timing is appropriate.

Avoid sending the same generic letter to every Lufthansa Group company.

Refer to the actual role and organisation.

Stage 3: Application screening

After submission, Lufthansa reviews whether the applicant meets the functional and professional requirements of the position.

Screening may consider:

  • education;
  • qualifications;
  • experience;
  • language skills;
  • technical skills;
  • work rights;
  • document completeness;
  • answers to application questions;
  • availability.

If the position uses online testing and the candidate passes the initial qualification review, an invitation may appear in the Career Cockpit.

If no test invitation appears, possible explanations can include:

  • the position does not require an online test;
  • relevant test results already exist from another application;
  • the application does not meet the functional requirements;
  • application information remains incomplete.

Follow the status and instructions shown in the Career Cockpit.

Stage 4: Lufthansa online assessment

Lufthansa states that online tests are selected according to the requirements of the position.

Possible officially described areas include:

  • numerical reasoning;
  • linguistic reasoning;
  • analytical comprehension;
  • complex thinking;
  • work situations;
  • English.

Not every candidate receives all these tests.

Some candidates receive none.

The Lufthansa online assessment guide explains the possible test categories, original examples and preparation methods in detail.

Numerical reasoning

Numerical reasoning can assess whether you can interpret and use quantitative information accurately.

Possible skills include:

  • arithmetic;
  • fractions;
  • decimals;
  • percentages;
  • ratios;
  • proportions;
  • averages;
  • tables;
  • charts;
  • unit conversion.

A numerical test is more likely to be relevant when the job requires reliable work with figures.

Original numerical example

The following example is original and is not taken from an official Lufthansa test.

A department handled 480 requests during one week.

If 75% were completed, how many requests were completed?

Calculate:

480 × 0.75 = 360

The answer is 360 requests.

Linguistic reasoning

Linguistic or verbal reasoning can assess whether you understand written information and draw valid conclusions.

A task may present:

  • a passage;
  • a statement;
  • several response options.

The candidate may need to decide whether the statement is:

  • supported;
  • contradicted;
  • impossible to determine.

Original verbal example

Read the passage:

All employees assigned to the morning service desk must attend the briefing. Some employees who attend the briefing work in another department.

Statement:

Every employee attending the briefing works at the morning service desk.

The answer is cannot be determined or not supported, depending on the test’s response labels.

The passage states that some employees from another department also attend.

This example is original.

Analytical reasoning

Analytical reasoning can assess whether you identify relationships, rules or logical structures.

Possible formats include:

  • sequences;
  • classifications;
  • arrangements;
  • logical conditions;
  • data interpretation;
  • pattern recognition.

Original analytical example

Four tasks must be completed in an order.

The rules are:

  • Task A must occur before Task C;
  • Task B must occur immediately before Task D;
  • Task C cannot be first.

Which order is valid?

A – B – D – C

This order satisfies all three conditions.

The example is original.

Complex thinking

Complex-thinking exercises may require candidates to combine several pieces of information.

A task can involve:

  • multiple rules;
  • competing constraints;
  • changing information;
  • identification of the only valid solution;
  • prioritisation.

These exercises reward systematic reasoning rather than intuition alone.

Work-situation questions

A work-situation test may present realistic workplace scenarios.

Possible themes include:

  • customer service;
  • teamwork;
  • conflicting priorities;
  • communication;
  • procedural compliance;
  • escalation;
  • time pressure.

You may need to:

  • select the most effective response;
  • select the least effective response;
  • rank several actions;
  • evaluate possible behaviours.

Original work-situation example

A customer is frustrated because a requested service cannot be completed immediately.

At the same time, another urgent operational task requires your attention.

A strong general response would involve:

  1. acknowledging the customer;
  2. explaining the situation clearly;
  3. identifying whether a colleague can assist;
  4. managing the urgent operational priority;
  5. providing a realistic next step.

Ignoring the customer or making a promise you cannot keep would be weaker approaches.

This example is original and does not represent an official Lufthansa scoring key.

English test

An English assessment may examine:

  • vocabulary;
  • grammar;
  • reading comprehension;
  • sentence completion;
  • listening;
  • conversation;
  • job-related communication.

The required level depends on the position.

For some entry positions, English may also be assessed during a telephone interview.

Candidates should focus on clear and accurate communication rather than using unnecessarily complex language.

Concentration and checking accuracy

Third-party Lufthansa assessment preparation sources also discuss exercises involving:

  • concentration;
  • checking accuracy;
  • attention to detail;
  • comparison of data;
  • identifying inconsistencies.

These skills can be relevant to roles requiring accurate processing of:

  • names;
  • reference numbers;
  • schedules;
  • codes;
  • transactions;
  • operational information.

The presence of a particular concentration test should not be assumed unless it appears in the official invitation.

Original checking example

Compare the two references:

  • LH-4582-BC17
  • LH-4582-BC71

They are not identical.

The final two digits appear in a different order.

Test duration and time limits

Lufthansa’s official online-test guidance states that individual tests generally last no more than approximately 15 minutes.

Once an individual test has started, it normally cannot be interrupted.

Several tests do not necessarily need to be completed in one continuous sitting.

Candidates may be able to take a break between individual tests.

Follow the current instructions in your Career Cockpit because platform rules can change.

Is it normal not to finish every question?

Yes.

Lufthansa explains that the tests are timed for methodological reasons and that applicants may not be expected to complete every exercise.

The objective is not necessarily to reach the final question at any cost.

Work:

  • quickly;
  • carefully;
  • consistently.

Rushing can increase avoidable errors.

Lufthansa’s guidance also indicates that incorrect responses can reduce the overall result in many tests.

Do not guess blindly unless the specific test instructions make that strategy appropriate.

Are online test results reused?

Lufthansa states that results from relevant online tests may be reused for later applications.

If a candidate has already completed the tests required for a new position, the tests may not need to be completed again.

The results are treated as evidence of general abilities rather than recently memorised knowledge.

This means that candidates should take each official attempt seriously.

Do not assume that an immediate retake will be available.

Does Lufthansa use online personality tests?

Lufthansa’s general online-test guidance states that it does not use online personality tests in this process.

The company explains that many social competencies are better assessed through methods such as:

  • interviews;
  • role plays;
  • group discussions.

Do not confuse:

  • a work-situation test;
  • a situational judgement exercise;
  • a personality questionnaire.

They are not necessarily the same type of assessment.

Stage 5: Telephone or video interview

Some Lufthansa entry routes can include a telephone interview.

Lufthansa’s current general information describes telephone interviews for certain entry-level positions as lasting approximately 10 to 15 minutes.

Possible topics include:

  • previous development;
  • education;
  • experience;
  • motivation;
  • service orientation;
  • English conversation skills.

A telephone interview is not required for every role.

The Lufthansa interview guide covers telephone, video and personal interview preparation.

Telephone interview preparation

Before the call:

  • confirm the date and time;
  • check the time zone;
  • choose a quiet location;
  • charge the phone;
  • test reception;
  • review the vacancy;
  • keep the application and CV available;
  • prepare concise examples.

During the call:

  • introduce yourself clearly;
  • listen to the complete question;
  • answer directly;
  • avoid reading a script;
  • speak at a steady pace;
  • ask for clarification when needed.

Video interview

Some recruitment routes may use a live or prerecorded video interview.

The invitation should explain:

  • platform;
  • deadline;
  • preparation time;
  • response time;
  • number of attempts;
  • equipment requirements.

Do not assume a video stage is included unless it is stated officially.

Stage 6: Personal interview

A personal interview can be used during a selection day or assessment centre.

Possible topics include:

  • motivation;
  • professional experience;
  • education;
  • customer orientation;
  • teamwork;
  • problem-solving;
  • communication;
  • reliability;
  • strengths;
  • development areas;
  • reasons for choosing Lufthansa;
  • understanding of the position.

Competency questions may ask for examples of previous behaviour.

How to answer competency questions

Use a structured method.

Situation

Explain the context.

Task

Describe your responsibility.

Action

Explain what you personally did.

Result

Describe the outcome.

Reflection

Explain what you learned.

Original competency example

Question:

Describe a time you had to manage two urgent priorities.

Answer framework:

During a busy service period, I received an urgent customer request while also being responsible for completing a time-sensitive operational check. I first confirmed the deadline and safety importance of the operational task. I explained the delay to the customer, asked a colleague to begin gathering the information they needed and completed the required check. I then returned to the customer with an update and resolved the request. The experience taught me to communicate early when priorities conflict rather than allowing either task to be ignored.

This example is original.

Use your own genuine experience in an interview.

Why Lufthansa?

A likely motivation area is why you want to work for Lufthansa or the specific Lufthansa Group company.

A strong answer should connect:

  • the position;
  • the organisation;
  • your qualifications;
  • your experience;
  • your professional interests;
  • realistic expectations.

Research:

  • the specific company;
  • the department;
  • the job responsibilities;
  • the location;
  • the required skills;
  • the recruitment route.

Avoid answers based only on:

  • liking travel;
  • recognising the Lufthansa name;
  • wanting employee flight benefits;
  • assuming that any aviation job is suitable.

Stage 7: Selection day

Lufthansa describes a selection day as an opportunity to meet applicants personally.

Depending on the position, candidates may complete:

  • a personal interview;
  • computer-based achievement tests;
  • both interviews and tests.

Candidates may also receive information about:

  • Lufthansa;
  • the position;
  • the department;
  • possible next steps.

The exact content depends on the desired position.

Additional computer-based tests

A candidate who has already completed online testing may still encounter additional computer-based exercises during a selection day.

These may measure abilities under controlled conditions.

Do not assume that online testing is always the final cognitive-assessment stage.

Stage 8: Lufthansa assessment centre

An assessment centre is generally used to evaluate behaviour across several exercises.

Possible exercises can include:

  • personal interview;
  • role play;
  • group discussion;
  • case study;
  • presentation;
  • inbox or e-tray exercise;
  • prioritisation task;
  • further computer-based tests.

The Lufthansa assessment centre guide covers these formats in detail.

Not every Lufthansa assessment centre uses every exercise.

Group discussion

A group discussion may evaluate:

  • communication;
  • listening;
  • cooperation;
  • influence;
  • problem-solving;
  • time management;
  • leadership;
  • respect for other participants.

Strong behaviour does not mean speaking the most.

Useful behaviours include:

  • clarifying the objective;
  • proposing a structure;
  • inviting contributions;
  • keeping track of time;
  • summarising;
  • helping the group reach a decision.

Role play

A role play may simulate an interaction with:

  • a customer;
  • a colleague;
  • a supervisor;
  • another stakeholder.

The exercise may assess:

  • listening;
  • empathy;
  • clarity;
  • problem-solving;
  • service orientation;
  • assertiveness;
  • procedural awareness.

Do not rush directly to a solution before understanding the other person’s concern.

Case study

A case study may provide information about a business or operational issue.

You may need to:

  • analyse the information;
  • identify the main problem;
  • evaluate options;
  • make a recommendation;
  • explain risks;
  • present the conclusion.

A strong case-study response separates:

  • facts;
  • assumptions;
  • priorities;
  • recommendations.

Presentation

A presentation exercise can assess:

  • organisation;
  • communication;
  • relevance;
  • timing;
  • confidence;
  • response to questions.

Use a simple structure:

  1. objective;
  2. main findings;
  3. recommendation;
  4. supporting reasons;
  5. risks or next steps.

E-tray or inbox exercise

Third-party Lufthansa preparation sources discuss e-tray-style tasks.

An e-tray exercise may simulate a work inbox containing:

  • emails;
  • deadlines;
  • customer requests;
  • operational issues;
  • meeting conflicts;
  • incomplete information.

The candidate may need to:

  • prioritise messages;
  • select actions;
  • delegate;
  • request information;
  • identify risks.

The exact inclusion of an e-tray exercise depends on the position and invitation.

Original prioritisation example

You receive four tasks:

  1. an immediate safety-related system alert;
  2. a customer request due by the end of the day;
  3. a routine report due next week;
  4. an optional meeting invitation.

A reasonable initial priority is the safety-related alert.

The customer request should then be managed according to its urgency and operational context.

The routine report and optional meeting are lower priorities.

This example is original and does not represent an official Lufthansa exercise.

What Lufthansa may assess

Different exercises can provide evidence across several competencies.

This can include:

  • numerical reasoning;
  • verbal reasoning;
  • analytical reasoning;
  • technical knowledge;
  • English;
  • accuracy.

Service orientation

Service orientation involves:

  • understanding the customer’s need;
  • communicating respectfully;
  • managing expectations;
  • finding an appropriate solution;
  • following relevant procedures.

It does not mean agreeing to every request.

Teamwork

Teamwork includes:

  • listening;
  • sharing information;
  • contributing;
  • supporting others;
  • resolving disagreement;
  • focusing on the common objective.

Communication

Effective communication is:

  • clear;
  • concise;
  • relevant;
  • professional;
  • adapted to the audience.

Analytical thinking

Analytical thinking involves:

  • identifying relevant information;
  • separating facts from assumptions;
  • recognising relationships;
  • evaluating options;
  • explaining a conclusion.

Reliability

Reliability may be demonstrated through:

  • preparation;
  • accuracy;
  • punctuality;
  • following instructions;
  • completing commitments;
  • honest communication.

Adaptability

Adaptability includes responding constructively to:

  • new information;
  • changing priorities;
  • unfamiliar systems;
  • feedback;
  • a revised objective.

Leadership

Leadership can include:

  • setting direction;
  • organising work;
  • inviting input;
  • making decisions;
  • accepting responsibility.

Leadership is not the same as dominating a group.

English-language expectations

The role determines how English is assessed.

English may be evaluated through:

  • an online test;
  • telephone conversation;
  • video interview;
  • personal interview;
  • role play;
  • written exercise.

Possible skills include:

  • reading;
  • vocabulary;
  • grammar;
  • listening;
  • spoken interaction;
  • professional communication.

Candidates should answer clearly and accurately.

A simple correct sentence is stronger than a complex sentence that becomes unclear.

German-language expectations

Some Lufthansa Group roles require German.

The vacancy should state the expected level.

German may be evaluated through:

  • application documents;
  • telephone conversation;
  • interview;
  • group exercise;
  • role play;
  • written communication.

Do not overstate your language level.

Interviewers may change language during the conversation.

How to prepare for the Lufthansa assessment

Lufthansa preparation resource: Practise Lufthansa tests, interviews and assessment-centre exercises with JobTestPrep.

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Step 1: Identify the exact position

Record:

  • company;
  • job title;
  • location;
  • responsibilities;
  • required abilities;
  • languages;
  • assessment stages.

Step 2: Review official communication

Save:

  • vacancy;
  • application confirmation;
  • Career Cockpit messages;
  • online-test invitation;
  • interview invitation;
  • selection-day instructions.

Step 3: Audit your application

Check:

  • dates;
  • qualifications;
  • employment history;
  • language levels;
  • uploaded documents;
  • contact information.

Step 4: Complete an aptitude baseline

Practise:

  • numerical reasoning;
  • verbal reasoning;
  • analytical reasoning;
  • complex reasoning;
  • accuracy;
  • English.

Record:

  • accuracy;
  • attempted questions;
  • completion rate;
  • recurring errors;
  • performance under time limits.

Step 5: Prepare interview evidence

Prepare genuine examples covering:

  • customer service;
  • teamwork;
  • pressure;
  • communication;
  • mistakes;
  • conflict;
  • adaptability;
  • responsibility;
  • problem-solving.

Step 6: Practise assessment-centre exercises

Practise:

  • group discussion;
  • role play;
  • case study;
  • presentation;
  • prioritisation.

The Lufthansa assessment centre guide covers these formats in detail.

Step 7: Reproduce realistic conditions

For online tests:

  • use a reliable computer;
  • check current technical requirements;
  • use a quiet room;
  • remove interruptions;
  • follow the time limit;
  • do not pause once a test begins.

For interviews:

  • test the phone or video platform;
  • review the role;
  • prepare concise answers;
  • organise documents.

Two-week preparation plan

Days 1–2: Understand the process

Focus on:

  • vacancy;
  • employer;
  • invitation;
  • likely tests;
  • application consistency.

Days 3–5: Ability tests

Practise:

  • arithmetic;
  • percentages;
  • ratios;
  • verbal reasoning;
  • analytical reasoning;
  • checking accuracy.

Days 6–7: English and communication

Practise:

  • reading;
  • grammar;
  • short spoken answers;
  • professional vocabulary;
  • clear explanations.

Days 8–9: Interview preparation

Prepare:

  • personal introduction;
  • Why Lufthansa?;
  • service example;
  • teamwork example;
  • pressure example;
  • mistake and learning example.

Days 10–11: Assessment-centre exercises

Practise:

  • role play;
  • group discussion;
  • case study;
  • prioritisation.

Day 12: Mixed simulation

Complete:

  • timed tests;
  • telephone interview practice;
  • short case study.

Day 13: Review errors

Identify:

  • calculation mistakes;
  • misunderstood questions;
  • weak examples;
  • communication issues;
  • technical problems.

Day 14: Light review

Prepare:

  • equipment;
  • documents;
  • route or login;
  • clothing;
  • sleep.

Four-week preparation plan

Week 1: Foundations

Review:

  • application;
  • role;
  • numerical fundamentals;
  • verbal reasoning;
  • English.

Week 2: Timed testing

Practise:

  • numerical tests;
  • analytical tests;
  • complex reasoning;
  • checking accuracy;
  • work situations.

Week 3: Interviews

Practise:

  • telephone interview;
  • video interview;
  • competency answers;
  • motivation;
  • service orientation.

Week 4: Assessment centre

Practise:

  • group discussion;
  • role play;
  • case study;
  • presentation;
  • full simulation.

Online-test preparation principles

Accuracy before speed

Begin with correct methods.

Then reduce the time gradually.

Read the instructions

Confirm:

  • time limit;
  • navigation;
  • answer-change rules;
  • penalties;
  • permitted materials.

Do not expect to finish everything

A timed test can be designed so that many candidates do not complete every exercise.

Avoid random guessing

Incorrect answers may affect the total result.

Follow the module-specific rules.

Practise varied questions

Do not repeat one familiar commercial practice set until you memorise it.

Develop transferable ability.

Common Lufthansa assessment mistakes

Assuming every candidate receives the same tests

The assessment depends on the position.

Preparing from the company name alone

Identify the exact Lufthansa Group employer and role.

Ignoring the Career Cockpit

Important actions and invitations may appear there.

Missing the test deadline

Complete the required application steps within the period shown officially.

Starting a timed test while distracted

An individual test may not be interruptible once it begins.

Focusing only on speed

Careless errors can reduce performance.

Assuming an online personality test is included

Lufthansa’s general guidance states that it does not use online personality testing in this process.

Memorising interview scripts

Prepare evidence and structure rather than fixed wording.

Dominating a group discussion

Contribution, listening and cooperation all matter.

Remaining passive

Assessors need observable evidence of your competencies.

Solving the role play too quickly

First understand the situation and the other person’s concern.

Giving generic motivation

Explain why the specific role and company fit your profile.

Using outdated technical advice

Follow the current assessment-platform requirements rather than old browser or software instructions found on archived pages.

Ethical preparation: practise skills, not leaked content

Appropriate preparation includes:

  • understanding test categories;
  • practising original questions;
  • improving arithmetic;
  • developing verbal reasoning;
  • improving analytical thinking;
  • preparing genuine interview examples;
  • practising group exercises;
  • improving English or German;
  • testing equipment.

Do not use:

  • leaked assessment questions;
  • copied official test screens;
  • another candidate’s login;
  • outside assistance during an individual test;
  • automated solving tools;
  • false qualifications;
  • false employment experience;
  • another person’s interview examples presented as your own.

Preparation should improve your real capability.

Lufthansa guide structure

This Lufthansa hub will expand into focused guides covering the topics below. The recruitment process guide is published; other child pages remain planned, and the summaries here stay for orientation.

Lufthansa assessment overview

This page provides the complete overview of:

  • application;
  • online testing;
  • interviews;
  • selection day;
  • assessment centre;
  • preparation.

Lufthansa recruitment process

The Lufthansa recruitment process guide covers the Career Cockpit, application stages, documents, screening, invitations, timelines, results and multiple applications.

Lufthansa online assessment

The Lufthansa online assessment guide covers numerical, verbal, analytical, complex-thinking, English, work-situation, concentration and checking-accuracy preparation.

Lufthansa interview

The Lufthansa interview guide covers telephone, video and personal interviews, motivation, Why Lufthansa?, competency questions and service-orientation examples.

Lufthansa assessment centre

The Lufthansa assessment centre guide covers selection-day tests, role plays, group discussions, case studies, presentations, e-tray exercises and professional behaviour.

What to verify officially

Before beginning preparation, verify:

  • the exact Lufthansa Group company;
  • the complete job title;
  • application deadline;
  • required qualifications;
  • required languages;
  • required documents;
  • Career Cockpit status;
  • whether online testing is required;
  • which tests are assigned;
  • test deadline;
  • whether tests can be completed separately;
  • current technical requirements;
  • permitted materials;
  • whether a telephone interview is included;
  • whether a video interview is included;
  • interview language;
  • selection-day location;
  • computer-test inclusion;
  • role-play inclusion;
  • group-discussion inclusion;
  • case-study inclusion;
  • presentation inclusion;
  • required identification;
  • dress instructions;
  • result timetable;
  • reapplication conditions.

Use the following as primary sources:

Current official instructions always take priority over independent preparation guides.

For structured third-party practice across tests, interviews and selection-day exercises, you can also review the JobTestPrep Lufthansa assessment preparation package.

Affiliate disclosure: We may receive a commission if you purchase through this link, at no additional cost to you.

Bottom line

The Lufthansa recruitment process is position-specific.

Depending on the job, it may include:

  • online application;
  • document screening;
  • numerical reasoning;
  • linguistic reasoning;
  • analytical reasoning;
  • complex thinking;
  • work-situation questions;
  • English testing;
  • telephone or video interview;
  • personal interview;
  • computer-based tests;
  • role play;
  • group discussion;
  • case study;
  • presentation.

Some positions require no online tests.

Lufthansa also states that it does not use one universal online personality test to assess social competencies. Those qualities may instead be examined through interviews, role plays or group discussions.

Strong preparation begins with the exact vacancy and invitation.

Prepare by:

  1. understanding the role;
  2. reviewing your application;
  3. practising the assigned ability areas;
  4. building accuracy before speed;
  5. preparing genuine interview examples;
  6. developing service and teamwork evidence;
  7. practising assessment-centre exercises;
  8. following current technical instructions.

Do not depend on leaked questions or one candidate’s reported process.

The objective is to demonstrate the abilities and behaviours relevant to the position for which you have applied.

Featured guide Lufthansa Recruitment Process Follow the candidate journey from vacancy search and Career Cockpit application through screening, online tests, interviews, selection day, results and reapplication. Read the recruitment process guide

Complete guides

Guide
Start here Lufthansa Recruitment Process Understand the Career Cockpit, application stages, documents, screening, invitations, timelines, results and multiple applications. Read guide →
Guide
Assessment Lufthansa Online Assessment Prepare for numerical, verbal, analytical, complex-thinking, English, work-situation, concentration and checking-accuracy tests with original examples. Read guide →
Guide
Interview Lufthansa Interview Prepare for telephone, video and personal interviews, Why Lufthansa?, service orientation, competency questions and English assessment. Read guide →
Guide
Assessment centre Lufthansa Assessment Centre Prepare for selection-day interviews, aptitude tests, case studies, presentations, role plays, group discussions, in-tray tasks and competency assessment. Read guide →

Compare Lufthansa assessment prep resources

If you are considering paid preparation for Lufthansa Group selection stages, compare available options before choosing a resource. Always verify current requirements with official Lufthansa careers communication.

We may earn a commission from some links on this page. Recommendations remain editorially independent.

Lufthansa Online Assessment SkyTest Review

Why trust ATC Practice Test

Independent and educational

We are not affiliated with Lufthansa, the Lufthansa Group, assessment providers, or any official aviation authority.

No proprietary test content

We do not publish real Lufthansa assessment items or claim to reproduce protected selection materials.

Candidate-focused guidance

Our Lufthansa guidance focuses on transferable skills, ethical preparation, and verifying current official requirements.

Frequently asked questions

What is the Lufthansa assessment?
The Lufthansa assessment is the position-specific selection process used for certain Lufthansa Group jobs. It may include online tests, interviews, computer-based exercises, role plays, group discussions or another selection-day activity.
Does every Lufthansa applicant take an online test?
No. Lufthansa states that some applications require no online tests. The modules assigned depend on the position.
What tests may Lufthansa use?
Officially described areas include numerical reasoning, linguistic reasoning, analytical comprehension, complex thinking, work situations and English. The exact combination varies.
How long are Lufthansa online tests?
Lufthansa’s general guidance states that individual tests normally last no more than approximately 15 minutes. Follow the timing shown in your invitation.
Can you pause a Lufthansa online test?
An individual test normally cannot be interrupted once it has started. Several separate tests may not need to be completed in one continuous sitting.
Do I need to finish every question?
Not necessarily. Lufthansa explains that timed tests can be designed so that applicants do not complete every exercise. Work quickly but carefully.
Are incorrect answers penalised?
Lufthansa’s general guidance states that incorrect answers are usually deducted from correct answers in many tests. Read the instructions for your assigned module.
Can Lufthansa reuse previous test results?
Yes. Relevant results from a previous application may be reused because they are intended to measure general abilities.
Does Lufthansa use personality tests?
Lufthansa’s general online-test guidance states that it does not use online personality tests. Social competencies may instead be assessed through interviews, role plays or group discussions.
What happens on a Lufthansa selection day?
Depending on the position, candidates may complete a personal interview, computer-based achievement tests or both. They may also receive information about the company and position.
How long is a Lufthansa telephone interview?
For certain entry positions, Lufthansa describes a telephone interview of approximately 10 to 15 minutes. It may cover previous development, service orientation and conversational English.
Can I apply to several Lufthansa positions?
Yes. Lufthansa Group allows applications to several open positions, although each application is reviewed separately.
How should I prepare for a Lufthansa assessment centre?
Practise group discussions, role plays, case studies, presentations and prioritisation. Focus on clear communication, teamwork, service orientation, analysis and professional judgement.
Can I prepare with exact Lufthansa questions?
You should not seek leaked or confidential questions. Practise the underlying abilities using original exercises and follow the instructions provided for your application.